

Once upon a time I worked for a company that provided DSL internet.
One day we got a call from a customer complaining that they had no connection.
We investigated and discovered that their line had been completely cancelled from under us and ask the customer what happened to their telephone line.
They said they had set up VoIP on their internet connection, and thus no longer had need of their telephone line and so they cancelled it.
The telephone line on which we had provisioned their DSL internet…
“No more hand-written code” sounds to me an awful lot like “we don’t need that telephone line any more”.
The real shame here is that the fall-out won’t be as sudden and the people who ought to be getting the brunt of it will manage to squirm out of any responsibility.







This was the in the UK over a decade ago, back in the bad old days of migration codes and everything being underpinned by BT Openreach who basically had their arm twisted to allow other ISPs to exist and use that infrastructure. And even then they guarded everything jealously (and sometimes incompetently, but that’s another story).
We didn’t sell telephone lines, so every DSL we sold was on an existing POTS line that each customer already had. Most of our customers wouldn’t have known about getting a separate POTSless line even if that was possible at the time. And the customer in question certainly didn’t.
They had it installed on their company’s one and only telecommunications line. Of all the hundreds of customers I dealt with over the years, it only ever happened the once… although we did have to warn at least one other customer off the idea when it happened to come up in conversation.