Helping my octogenarian mom with her iPhone is the most painful experience. She often calls me about something that has “popped up” in some app that she’s using. I tell her to just close it and she says “how?” I then say something like “just click the OK button … or the Done or Close buttons, that will be some unknown color … or click the X in the upper right or maybe the upper left corner … or click “Done” or “Close” in the toolbar, on the left or right sides … or maybe the thing has slid up from the bottom and you need to swipe down to get rid of it … or maybe you need to click the Home tab on the app’s bottom bar.”
I’ve actually been an iOS mobile developer for 15 years now. Anybody who thinks there’s any sort of consistent, intuitive design principles behind Apple products is insane.
At least it’s the same type of phone you use. My mom has a cheap android phone, with all sorts of crap and limitations from the provider. I guess it’s cheap, but sometimes it’s just not worth it. Anyhow, I haven’t used an Android phone in at least ten years, have no idea about all the crap on hers, and she doesn’t have the vocabulary to describe what she sees or does, but I’m supposed to help over the phone?
Helping my octogenarian mom with her iPhone is the most painful experience. She often calls me about something that has “popped up” in some app that she’s using. I tell her to just close it and she says “how?” I then say something like “just click the OK button … or the Done or Close buttons, that will be some unknown color … or click the X in the upper right or maybe the upper left corner … or click “Done” or “Close” in the toolbar, on the left or right sides … or maybe the thing has slid up from the bottom and you need to swipe down to get rid of it … or maybe you need to click the Home tab on the app’s bottom bar.”
I’ve actually been an iOS mobile developer for 15 years now. Anybody who thinks there’s any sort of consistent, intuitive design principles behind Apple products is insane.
At least it’s the same type of phone you use. My mom has a cheap android phone, with all sorts of crap and limitations from the provider. I guess it’s cheap, but sometimes it’s just not worth it. Anyhow, I haven’t used an Android phone in at least ten years, have no idea about all the crap on hers, and she doesn’t have the vocabulary to describe what she sees or does, but I’m supposed to help over the phone?
It’s much easier if she has an Android phone, you can just use TeamViewer to see and control her phone remotely https://play.google.com/store/apps/details?id=com.teamviewer.host.market