An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager’s satisfaction has lost his claim for constructive dismissal.
i worked at a large cable company call center and we had to put people on hold to go run to the bathroom because there was no way to stop the incoming calls unless it was your proscribed break time and you had to keep all calls under 5 minutes or you “failed” the call. If you failed a certain number of calls in a week you’d find your badge didn’t open the door one day when you came to work and that was the end of your job.
There were other criteria too, like having to try to upsell on every call nomatter how angry the person on the other end was who just waited 2 hours on hold to try to get their internet or tv service working again.
i worked at a large cable company call center and we had to put people on hold to go run to the bathroom because there was no way to stop the incoming calls unless it was your proscribed break time and you had to keep all calls under 5 minutes or you “failed” the call. If you failed a certain number of calls in a week you’d find your badge didn’t open the door one day when you came to work and that was the end of your job. There were other criteria too, like having to try to upsell on every call nomatter how angry the person on the other end was who just waited 2 hours on hold to try to get their internet or tv service working again.