Same! Especially for client management and working with a broader internal team (as long as you ensure that’s an acceptable level of casualness in comms) it’s incredibly useful to give context for the tone of a message that could without it be interpreted either positively or negatively.

For example: Especially for client management and working with a broader internal team (as long as you ensure that’s an acceptable level of casualness in comms) it’s incredibly useful to give context for the tone of a message that could without it be interpreted either positively or negatively. :)

It didn’t drastically change the content of the message, but it can help someone who’s potentially having a bad day and subconsciously perceiving things negatively to instead see the positive context of the information relayed in what’s on its own a largely neutral message (with neutral messages I find people’s current positive or negative moods tend to have them perceive the message in a manner reflective of that current emotional state).

I’m so sorry to hear this/see this unfolding on the global stage. Would love to hear more of your thoughts on this, if you’re willing to share

And print letters, don’t handwrite