Yeah possibly. The article doesn’t specify it but I’ve seen systems that would give you the automated message but still put you through if you stayed on the line.

I, on the other hand, prefer to do it online and wouldn’t mind this. Horses for courses.

Why even have a phone number if it is useless?

Really? Are reservations the only use for a phone?

Their head office is in the USA.

https://ente.io/contact/