Tl;dr: 75-yo old woman attacks the employees over a sandwich, rips hair from one of them, put that hair in her purse, calls the police and dies.
At that point, two other employees intervened, and as they were pulled apart, a “chunk of hair” was pulled from the shift lead’s head, “leaving a raw area.”
Once separated, the employees got behind the counter and Grayson sat down, taking a phone call. She was seen picking up the shift lead’s hair and putting it in her bag, police said.
It’s not about the age of the person. If somebody is acting very erratically (for example, starting a physical fight over pickles) I’m inclined to assume that the individual in question likely has some underlying issues.
If you want to assume ‘entitled boomer’ that’s on you; to me that looks no better than when someone assumes ‘drug dealer’ when the dead person has other attributes, based on their particular prejudice.