Actually read the whole article and was disapointed (but not surprised) that there was zero explaination for why anyone thought a “remote defrost” capability was a good idea.
Paying a crew of people vs paying a smaller crew of people to service a lot of freezers.
You still need people on site to empty the freezers before they are defrosted, so it’s not like you wouldn’t have someone on site available to turn a dial or flip a switch (even at the direction of a remote expert).
In the article the manufacturer did blame out of date firmware, and the customer’s failing to keep firmware up to date. So sounds like the classic circular logic of “why does my toaster need internet access?” “So it can get security updates.” “Why does it need security updates?” “Because it has internet access.”
As someone that worked at a store stocking shelves when I was fresh out of high school, I wouldn’t trust those folks to adjust freezer settings.
Fair. As someone who has worked in the software industry, I wouldn’t trust those companies to properly fund and prioritize securing and testing my freezer’s network access.
This is what you get for buying an internet connected “smart” freezer. Yeah, the internet is so smart. Ha.
Police say negotiations with perpetrators slowly thawing.
I pray the admonishers never get caught.
