We are also changing how remote playback works for streaming personal media (that is, playback when not on the same local network as the server). The reality is that we need more resources to continue putting forth the best personal media experience, and as a result, we will no longer offer remote playback as a free feature. This—alongside the new Plex Pass pricing—will help provide those resources. This change will apply to the future release of our new Plex experience for mobile and other platforms.

  • dmtalon@infosec.pub
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    12 hours ago

    Glad I bought the Plex Pass like 13 years ago. While I understand everyone seems to think everything should be free, I’m sure your boss wishes you worked for free too, but the world doesn’t work that way.

    I’m OK supporting products I use , and Plex is an example of this for me. It was a well spend $75 in 2013

    • modus@lemmy.world
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      2 hours ago

      Yeah, this doesn’t seem like that big of a deal for most people here. They kept the price down as long as possible. I spent $119 just before the 'rona hit and I think it’s been well worth it.

    • LadyAutumn@lemmy.blahaj.zone
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      11 hours ago

      Nah. Cool that you think that, though. The moment they started charging for what was a free service, they lost me. I have gigabit internet. The only reason i used their service to begin with was ease of use.

      Hot take but maybe everything doesn’t need to be an infinitely expanding business. Just imagine for a second that it’s fine for something to just break even, pay for the few mainteners salaries and not expand the business at all ever. I know that I just uttered the cardinal evil under capitalism but fucking seriously. The primary userbase of plex is pirates. The whole incentive is not having to pay for a streaming service. Charging money for it is just torpedoing your entire userbase. The entire appeal of Plex was it not charging money.

      • TheWilliamist@lemmy.world
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        9 hours ago

        I don’t know when or how, but it seems in my lifetime we went from that. Having corporations that just did something well and left it at that to this idiotic grow or die mentality that seems to be fueled by investor ROI.

      • Auli@lemmy.ca
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        10 hours ago

        Yah and I still bought a plexpass and then left Plex. Do I care no I got my money worth. Software costs money how would they continue to developed it if not getting paid?

        • pivot_root@lemmy.world
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          10 hours ago

          Software costs money how would they continue to developed it if not getting paid?

          Apparently a hot take as evidenced the downvotes on my other comments here, but by adding things people want instead of taking away things people already have and charging more for it.

          They don’t even have the excuse that they need to pay for the bandwidth costs of relaying video from servers to clients. Video is streamed directly from the user’s self-hosted server, using UPnP or NAT-PMP to make the server accessible from outside the local network.

          • rumba@lemmy.zip
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            8 hours ago

            They don’t even have the excuse

            just for ref, I’m not downvoting you. They do offer some things that cost them dev/money/time. And some of those things are pain points on Jellyfin.

            They give you SSL and dynamic DNS style stuff behind the scenes. They give you a remote service that tells you if you’re remotely visible. They cache the tvdb and manage some subscriptions for EPG and do a pretty good job partnering with (and presumably caching) open subtitles.

            None of that makes up for their rug-pulling bullshit.

            You used to be able to download shit to your phone then become a local server so other people on your local network could watch off your device.

            You used to be able to run 3rd party plugins improving libraries and storing off youtube meta

            They’re scrapping watch together

            They’re scrapping free remote

            They’re spiraling the drain… But I won’t miss them, I’ll miss what they once were.

            • Anivia@feddit.org
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              15 minutes ago

              They also offer free tunneling for people that can’t port-forward because they are locked behind cgnat. To be fair, the tunneling is limited to potato quality 2mbps bitrate, but that is a significant cost to them still

          • lazynooblet@lazysoci.al
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            9 hours ago

            If you want free, there are alternatives. Plex is a business, with employees. Plex pass is their business model.

            I think locking remote play is entirely enshitification however, but I get it. Plex model has them provide authentication and relay services. They are now trying to push their own streaming services which I expect is a real money sink.

            • pivot_root@lemmy.world
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              8 hours ago

              I actually jumped ship a while back. I agree that Plex is a business and they do deserve to get paid for development and infrastructure costs, but it’s the blatant enshitification that I have a big issue with.

              They chose to lock a previously-free feature behind a paywall for everybody and asked for even more money to get it back. The less shitty alternative would have been to ask only the users who needed to use the relays to purchase a Plex Pass. Or, if they wanted to make it seem like a positive thing, they could have made the new subscription into an “enhanced quality” remote streaming experience that enabled higher bitrates over relays.

              They gave their users the middle finger by picking the most transparently greedy option that they could get away with justifying.

      • dmtalon@infosec.pub
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        10 hours ago

        So, you’ve got option. You can just roll your own, or go to jellyfin.

        I’m one of the first people to complain about the incessant need to grow 20% a year to appease shareholders and how unsustainable that is. But I also realize as I said, stuff cost money and “just breaking even” will also grow in cost every year with everything else, so… Even in that perfect world you were describing, there would be an increase in cost applied to that project.

        Much like I am sure you expect at the very least a cost of living raise each year. I’m also guessing you’re glad your paycheck to bills ratio isn’t what it was 20y ago. (or I can say, that for me that is true). I’m pretty happy my discretionary money is more now than it was then. I bet those developers also want that same thing.

    • non_burglar@lemmy.world
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      10 hours ago

      Your view unfortunately doesn’t show you how shitty the unpaid experience has become. XBMC used to be a good product. Since becoming Plex, now we have:

      • no local hardware accel
      • no HDR
      • panels that look like local videos that trick you into switching to a paid app
      • rearranged home screen after some updates
      • no downloads on remote devices
      • and now I’ll lose the ability to share streaming with my kid, who lives many cities away

      If this were clear from the outset , no one would be upset. But pulling back features Plex at one time promised “forever” (remote streaming), is complete rug-pull bullshit.

      You can enjoy that warm and fuzzy reverse-fomo feeling now, but you should know that they’ll start limiting your paid experience eventually.

      • legion02@lemmy.world
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        8 hours ago

        Xbmc didn’t become plex. It’s still alive and kicking but rebranded to Kodi (mostly because it had little to do with xbox anymore) ages ago.

        • rumba@lemmy.zip
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          8 hours ago

          What do you mean by this?

          Not OP

          Hardware-accelerated streaming is a premium feature and requires an active Plex Pass subscription.

          If you want to use your video card to transcode, you have to be paid.

          • lazynooblet@lazysoci.al
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            7 hours ago

            Ah okay. When I used Plex it had hardware acceleration. But I’d been a Plex Pass lifetime pass user for years so forgot the distinction between that and non pass. Thanks

      • Harriet_Porber@lemmy.world
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        8 hours ago

        what? all of these work on plex for me:

        -server hardware accel transcoding (are you talking about something else?)

        -HDR playback works fine for me…

        -I can download just fine from a browser or the plex app, when remote

    • CmdrShepard42@lemm.ee
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      11 hours ago

      I fucking hope to god they don’t go full enshittification and decide to revoke the lifetime licenses.

      • pageflight@lemmy.world
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        10 hours ago

        Even with Plex pass they were really pushing their paid content. Much happier with Jellyfin, and it was very easy to switch.

        • 032 Mendicant Bias@feddit.uk
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          7 hours ago

          What paid content? I have a Plex lifetime pass and I can’t recall ever being asked to pay for anything? I can remember them dumping free TV channels in there at some point, but I simply switched that off and it’s not come back.

          • pageflight@lemmy.world
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            6 hours ago

            Hmm, it’s been a while, maybe I’m misremembering. There were definitely some categories of Plex content not from my library that kept reappearing on the home page of my server, despite trying to get rid of them a few times. Maybe they weren’t actually paid, I just assumed they’d only be pushing something if it was going to bring them more revenue.

            The other thing that made me want to jump ship extremely fast was when they started sharing your recently watched items with other users, without asking.

      • jacksilver@lemmy.world
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        9 hours ago

        I keep expecting something, the lifetime pass has more/less paid for itself.

        That being said, they do still offer the lifetime pass, so clearly they see it as worth it.

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        10 hours ago

        No, it’s still wrong.

        We have ways to do NAT traversal and hole punching on consumer routers. Failing that, UPnP and port forwarding exist. Or, god forbid, IPv6.

        In the rare case that literally none of those are an option, they would have to use TURN to relay between an intermediary. That is a reasonable case to ask the user to pay for their bandwidth usage, but they don’t have to be greedy fuckers by making everyone pay for it.

        This is enshittification and corporate greed. Nothing more, nothing less.

        • Fluffy Kitty Cat@slrpnk.net
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          10 hours ago

          Reading about NAT Traversal and all that nonsense makes me want to start out my own ISP and we just configure things to be good because the corporate assholes clearly haven’t. Imagine how much better things could be if hosting stuff from your home internet connection was just a thing you could do with no drama

          • Melmi@lemmy.blahaj.zone
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            8 hours ago

            If anything is to blame for that, it’s the lack of momentum behind IPv6. We’re out of IPv4, so NAT is inevitable, and IPv6 doesn’t have enough inertia for single-stack to be viable (certainly wouldn’t be described as “no drama” at least).

            • Fluffy Kitty Cat@slrpnk.net
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              7 hours ago

              The fact that people still try to do bullshit like Nat on IPv6 is completely crazy. It’s like they’ve never heard of the idea of a stateful firewall and just want to recreate bad old patterns again, combine with the fact that many internet service providers still don’t allow you to host anything from your home connection. We need to fix all of that of an IPv6 first Network. Ipv4 is several layers of exhausted by now so it should be considered deprecated but for some reason isn’t

              • Melmi@lemmy.blahaj.zone
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                5 hours ago

                A big part of IPv4’s persistence I think is that people insist that IPv6 is complicated, but then refuse to learn it or think outside their IPv4-brain. It’s just different enough that it’s easier to stay in v4, even if it requires a million hackjob fixes to keep around.

        • Evotech@lemmy.world
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          10 hours ago

          They make a product. It’s not just the cost of infrastructure.

          They have developers and other employees

          • pivot_root@lemmy.world
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            10 hours ago

            And this isn’t a new feature they’re adding. Remote streaming was already implemented and generally available to users.

            I don’t discount there being a cost in maintaining code over time, but it’s not as though they have to spend any significant employee time on improving it. They already support UPnP and NAT-PMP to have the clients connect directly to the self-hosted servers.

            It would be nice if they added NAT hole punching on top of that, but it’s evidently good enough to work as-is in its current form. If they’re not even running relays to support more tricky networks (which the linked support article has no mention of), keeping this feature free costs them literally nothing extra.

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      11 hours ago

      I mean, I’m with you, it is nice to support something you use, financially. But you made a one time payment 12 years ago. Your money is certainly not there anymore, they used it and paid something with it. I don’t know, it just sounds like a really weird take reading your post. But maybe its me whose weird, I would prefer one time payment over subscriptions too.

      • Mniot@programming.dev
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        11 hours ago

        Lots of businesses have and do exist without a subscription model. I’m fond of the Paprika Recipe Manager, for example, which asks a one-time payment for each major version. All commercial software worked this way in the 80s.

        • Auli@lemmy.ca
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          10 hours ago

          Did you notice what you said there each major version. Plex has been rolling releases for years. Maybe they should have done Plex 1 2 etc. yes software has been that way forever but you would pay for a version and then a year later pay for another one. Now people expect to pay once and get upgrades forever.

          • CmdrShepard42@lemm.ee
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            3 hours ago

            Now people expect to pay once and get upgrades forever.

            Because they’re called “lifetime passes” voluntarily offered by the company. It seems weird to act like people are being entitled about this or that their $75-$120 one-time payment is meaningless compared to someone who’s only paid $5 or worse using it for free.

          • Mniot@programming.dev
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            5 hours ago

            Sure, I’m not saying Plex has to do a single-payment model. Just that it’s a think that’s been done successfully (and for longer than Plex has existed). Everyone’s pushing subscription models so hard that it’s easy to think “this is the only possible way that anything can work”.

        • Chewy@discuss.tchncs.de
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          10 hours ago

          I wonder how much money Plex still makes through their lifetime purchases. Is it that they were struggling and then made bad business decisions with the aim on increasing revenue (ad supported video on demand)? Or was it the other way around?

          In the 80s new systems usually came with new OSs, which required porting software it. Thus a lifetime license was practically limited.

          I wouldn’t be as opposed to a subscription model if it was cheaper and they focused on their actual core product, not all the other fluff around. 5€/m is a bit much given they don’t pay for my bandwidth. And if they didn’t store my media info, history etc…

          • Mniot@programming.dev
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            5 hours ago

            I have no idea how well it works in reality, but I can imagine the Lifetime Pass being a good business model for them: only the most enthusiastic user will pay for 3 years up front (lifetime currently costs 3x the yearly). So when they get a Lifetime pass they’re getting 3 years paid up front and an evangelist who will probably tell their friends about Plex. If that Lifetime subscriber gets even one person to sign up for a yearly sub who otherwise wouldn’t have, then Plex came out ahead.

      • CmdrShepard42@lemm.ee
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        8 hours ago

        You’re right the guy who paid $5 once for a month of Plex Pass is way more valuable than the one who paid $75 (or $120 full price). The only people more valuable to the company than the $5 guy are the ones who use the app for free.

      • dmtalon@infosec.pub
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        8 hours ago

        I looked at and look at it as an investment. 13 years ago it could have been a good decision or a bad one.

        The idea behind a lifetime membership is a means to spark fund raising, and I thought then “I use this a lot, it works for me I’m gonna pay for it”.

    • Ebby@lemmy.ssba.com
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      11 hours ago

      Same here. I don’t like some of the recent decisions, but I remember the time I looked at the value and thought “yeah, this is working, valuable, and I can get behind it”, and bought the lifetime pass.

      And I used the hell out of it! I don’t regret supporting the developers at all.

      But features like plugins disappear, rolled to in-house teams. They work better, but cost more to maintain.

      It’s ambitious, and gives developers plenty of work, but I feel the new redesign bit more than they can chew and overran budgets. They may be trying to balance budgets.

    • Luffy@lemmy.ml
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      10 hours ago

      OK, but why is it a for profit company in the first place?

      And why does open source Software like xz, ffmpeg, etc still work without being for profit?

      Fucking liberal.

      • Auli@lemmy.ca
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        10 hours ago

        They don’t. Most people get paid by companies to work on that stuff. For example red hat pays for a lot of OS development.