bleistift2@sopuli.xyz to iiiiiiitttttttttttt@programming.devEnglish · 2 months agoThe state of the ticket systemimagemessage-square18linkfedilinkarrow-up1312arrow-down15
arrow-up1307arrow-down1imageThe state of the ticket systembleistift2@sopuli.xyz to iiiiiiitttttttttttt@programming.devEnglish · 2 months agomessage-square18linkfedilink
minus-squareCevilia (she/they/…)@lemmy.blahaj.zonelinkfedilinkEnglisharrow-up29·2 months agoTicket: I can’t get email Actual problem: Computer won’t turn on Cause: Computer isn’t plugged in
minus-squaremrgoosmoos@lemmy.calinkfedilinkEnglisharrow-up5·2 months agoI hope ticket systems have ways to assign priorities to users, so you can deprioritize any future requests coming from them
minus-squareCevilia (she/they/…)@lemmy.blahaj.zonelinkfedilinkEnglisharrow-up2·2 months agoIt’s been a very long time since I worked on the helldesk but I seem to recall requests were prioritised by a mixture of how critical they are to the business and the seniority of the requester. Past requests had no bearing on future priority. :/
minus-squaremrgoosmoos@lemmy.calinkfedilinkEnglisharrow-up3·2 months agoseniority of the requester. damn. there’s a way to ensure that critical business functions are possibly stalled excessively. hopefully requester priority was just reference
Ticket: I can’t get email
Actual problem: Computer won’t turn on
Cause: Computer isn’t plugged in
I hope ticket systems have ways to assign priorities to users, so you can deprioritize any future requests coming from them
It’s been a very long time since I worked on the helldesk but I seem to recall requests were prioritised by a mixture of how critical they are to the business and the seniority of the requester. Past requests had no bearing on future priority. :/
seniority of the requester. damn. there’s a way to ensure that critical business functions are possibly stalled excessively.
hopefully requester priority was just reference