irelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 9 days agointernets goneimagemessage-square66linkfedilinkarrow-up1576arrow-down15
arrow-up1571arrow-down1imageinternets goneirelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 9 days agomessage-square66linkfedilink
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up7·9 days agoThat highly depends on the contract and capabilities of the help desk. I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
minus-squareEmpricorn@feddit.nllinkfedilinkEnglisharrow-up6·9 days agoOh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up3·8 days agoIt was an interesting experience. I was pretty good at guessing.
That highly depends on the contract and capabilities of the help desk.
I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
Oh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
It was an interesting experience. I was pretty good at guessing.