I have a standing order with them, but half the time I don’t know whether I owe them money or if they’re overcharging or anything
I have a standing order with them, but half the time I don’t know whether I owe them money or if they’re overcharging or anything
Right! So I got a big refund from them just now, but I kept getting emails from them saying “Your account is negative, you owe us X amount. Please pay X amount. We will direct debit Y amount.”
Sending in accurate meter readings, even if you’ve got a smart meter, will allow them to bill you correctly. Bills are often based on estimates and can be inaccurate.
I used to work in the billing department of one of the big suppliers, and saw things like this all the time