I think you have identified the issue. It’s not doctors being rubbish or vindictive, it’s the system which contols those doctors trying to maximise profit (or minimise cost).
Doctors are an expensive resource, which means the system will invariably trend towards keeping them utilised 100% of the time. So we get back-to-back appointments with zero slack, and if customers have to wait then so be it.
And they can get away with it because healthcare isn’t like a cup of coffee. You can’t just go down the street to a different place. Providers know that changing doctor takes time (if it’s even possible for you at all) and so they aren’t incentivised to care about the patient’s waiting time much at all.
I think you have identified the issue. It’s not doctors being rubbish or vindictive, it’s the system which contols those doctors trying to maximise profit (or minimise cost).
Doctors are an expensive resource, which means the system will invariably trend towards keeping them utilised 100% of the time. So we get back-to-back appointments with zero slack, and if customers have to wait then so be it.
And they can get away with it because healthcare isn’t like a cup of coffee. You can’t just go down the street to a different place. Providers know that changing doctor takes time (if it’s even possible for you at all) and so they aren’t incentivised to care about the patient’s waiting time much at all.