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David Gerard@awful.systems
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M to TechTakes@awful.systemsEnglish · 2 days ago

Verizon’s new AI chatbot — customer disservice

pivot-to-ai.com

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Verizon’s new AI chatbot — customer disservice

pivot-to-ai.com

David Gerard@awful.systems
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M to TechTakes@awful.systemsEnglish · 2 days ago
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Much beloved US phone company Verizon has updated its My Verizon app to include 24/7 customer service from AI! It’s got a chatbot based on Google Gemini. [Verizon] Verizon tells The Verge: [Verge] …

video version

  • 𝕸𝖔𝖘𝖘@infosec.pub
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    2 days ago

    Much beloved US phone company Verizon

    Bullshit.

    • diz@awful.systems
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      2 days ago

      It’s called sarcasm.

      • 𝕸𝖔𝖘𝖘@infosec.pub
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        2 days ago

        Maybe. Or it could be corporate delusion.

        • flere-imsaho@awful.systems
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          1 day ago

          you’re new (to the site, and here), aren’t you?

          • 𝕸𝖔𝖘𝖘@infosec.pub
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            21 hours ago

            To pta, yes. To Lemmy, no.

            • froztbyte@awful.systems
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              8 hours ago

              impressive, you got both of those wrong

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